Satisfying our need
THIS week we chat to co-owner of Sandwich Baron at Westgate Shopping Centre, Mpho Monareng (27), who speaks about filling shoppers' tummies with takeaway sandwiches.
What does a typical day at work entail?
It takes waking up very early to open the shop first then make sure it is clean and ready for trading.
I manage our staff and take care of incoming calls.
I check stock and ensure we have all the supplies needed to satisfy our customers.
What does your company do?
We're in the business of offering unique meals to our customers.
What's been the highlight of doing this job?
Franchising has changed my life. I have to make decisions that can improve our business and uphold the reputation of the franchisor.
What did you do before that?
I was a senior graphic designer.
What challenges do you face?
Some customers have been difficult but we've been able to sort out their complaints and make sure they come back. We have built great relationships with the community within which we operate.
How are gender relations at work and in the industry?
There are no problems with gender relations. All our staff members have smooth working relations.
What do you like and dislike about your job?
We took over as the owners about six months ago and have really managed the store well.
Business is doing great and our customers are happy.
My co-owner and I do face-to-face marketing with our community so it's great to interact and get to know our customers.
I dislike waking up too early.
What did you study and when?
I studied brand communications at Vega School of Branding in 2009.
If you were not doing what you do, what would you be doing?
I'd most likely be a radio or TV presenter or still working as a graphic designer.
How do you balance work and family?
Time management is crucial. I make sure I have time for both my family and work. We're all here on earth to discover, learn, travel and experience life to the fullest.
Any advice for young people who'd like to follow in your footsteps?
If it feels right, do it.
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